One of the most important departments of any hotel staff is human resources management. Proper human resource management may be the difference between a well-managed hotel and a poorly-managed hotel. The human resources manager can almost control the overall feeling and status of the entire hotel. This makes the importance of hotel human resource management very obvious.
Human resource management is very important in several different fields. One of these areas is for newly hired employees. The staff employed in the hotel can really change the quality of service and the atmosphere of the entire hotel. This means optimistic choices for each position, and dedicated employees are very important. The responsibility of the human resources manager is to ensure that good people are selected to work in the hotel. In many cases, many hotel staff only participate in hotel work because they have nothing to do. Not many people dream of running or serving in a hotel environment. However, some people do want to work in this capacity, and the job of the human resources manager is to find these people.
Retaining employees is another big problem in the hotel service industry. Since many employees did not regard hotel work as their ultimate career goal, many employees only worked in the hotel for a short time. Due to poor professional ethics or other issues, other employees may have to let go. However, hotel human resources managers can use certain methods to curb certain desires and possibilities for employees to quickly transfer to other jobs. In this regard, the importance of hotel human resource management is very important. Managers can provide good training and incentive programs, which will allow employees to stay longer in the hotel. Making a clear schedule to improve service levels will also cause employees to stay longer.
The issue of employee promotion and promotion is another big problem in the hotel industry. This aspect proves the importance of hotel human resource management. Hotels that provide employee promotion paths or provide training for employees to acquire the skills needed for promotion are very important for employee retention. It is easy to implement a service of this nature, and the cost is negligible compared to the cost and time required to constantly find new employees to replace employees who leave shortly after being hired. Implementing English courses is one of the easiest things. Many hotel employees do not speak English well, so if English courses are offered, this will inspire them to continue working in the hotel.
The importance of hotel human resource management is also very important in the field of employee services. If employees know that they can find a human resources manager when they encounter a problem, then they can work conscientiously. Many human resources departments implement different games and activities to make the working environment of employees more interesting. Human resources managers can think of many different services to help employees improve their morale. Maybe the hotel can implement babysitting services, or there is a park day off every year. These small services are very helpful in making employees happy. Happy employees can create happy companies and happy customers.
As you can see, the importance of hotel human resource management is very important. Human resources managers can make hotel operations smoother and more efficient through thousands of methods. The experience and guidance of human resource managers can benefit many areas. Therefore, it is very important not to undermine the importance of managers. Without a human resources manager, the hotel cannot please customers and employees.